Terms & Conditions

1. Definitions

In these Terms & Conditions, unless the context requires otherwise:

• "sapu4d", "we", "us", or "our" refers to the sapu4d online betting platform operated under international gaming licenses.
• "User", "you", or "your" refers to any individual who accesses, registers, or uses the sapu4d platform.
• "Account" means the personal betting account created by a User upon registration.
• "Services" means all betting products offered by sapu4d, including sports betting, live casino, slots, togel (lottery), and other gambling activities available on the platform.
• "Bet" or "Wager" means any stake placed by a User on a betting market or gaming outcome.
• "Bonus" means any promotional offer, free bet, cashback, or incentive provided by sapu4d, subject to specific wagering requirements.
• "KYC" means Know Your Customer verification procedures required to confirm User identity and comply with anti-money laundering regulations.
• "Indonesian Rupiah (IDR)" or "Rp" means the official currency used for all transactions on the sapu4d platform.

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 21 years of age to create an account and use sapu4d Services. This is the legal adult age for gambling activities in Indonesia. By registering, you warrant that you meet this age requirement. We reserve the right to request proof of age at any time and will immediately suspend accounts belonging to users under 21 years of age.

2.2 Geographic Eligibility

sapu4d Services are intended primarily for residents of Indonesia. While we operate under international licenses, you acknowledge that online gambling may be restricted or prohibited in certain jurisdictions. You are solely responsible for determining whether your use of our Services complies with applicable laws in your location. We do not accept registrations from countries where online gambling is explicitly prohibited by national law.

2.3 Account Registration Requirements

To create an account, you must:

• Provide accurate, current, and complete registration information, including your full legal name, date of birth, email address, mobile phone number, and residential address in Indonesia.
• Create a unique username and secure password. You are responsible for maintaining the confidentiality of your login credentials.
• Have only one account. Multiple accounts per individual are strictly prohibited. Detection of duplicate accounts will result in closure of all accounts and forfeiture of balances and bonuses.
• Not register on behalf of another person. Accounts are personal and non-transferable.
• Complete KYC verification by submitting a valid Indonesian identity card (KTP), proof of address, and a selfie photograph for facial recognition verification.

2.4 Prohibited Users

The following individuals are prohibited from creating accounts or using sapu4d Services:

• Individuals under 21 years of age
• Individuals who have previously been excluded or self-excluded from gambling services
• Individuals residing in jurisdictions where online gambling is illegal
• Employees of sapu4d, its affiliates, partners, or immediate family members of such employees
• Professional gamblers or betting syndicates operating accounts for commercial arbitrage purposes
• Individuals previously banned from sapu4d for breach of terms or fraudulent activity

3. Account Security and Verification

3.1 KYC Verification

All Users must complete KYC verification before making their first withdrawal. This process requires submission of:

• A clear photograph or scan of your Indonesian identity card (KTP) showing your full name, date of birth, photograph, and ID number
• A selfie photograph holding your KTP next to your face for facial recognition matching
• Proof of residential address (utility bill, bank statement, or government document issued within the last 3 months)
• For large withdrawals exceeding Rp 50,000,000, additional verification including bank account statements or source of funds documentation may be required

We typically process KYC verification within 24 hours. Accounts that fail to complete verification within 30 days of registration may be suspended until verification is complete.

3.2 Account Security Obligations

You are responsible for maintaining the security of your account. You must:

• Keep your login credentials confidential and not share them with any third party
• Enable two-factor authentication (2FA) if available to add an additional security layer
• Log out of your account after each session, particularly on shared or public devices
• Immediately notify sapu4d if you suspect unauthorized access to your account
• Use a secure internet connection and avoid public Wi-Fi when accessing your account

sapu4d is not liable for any losses resulting from unauthorized account access due to your failure to maintain credential security.

3.3 Account Information Updates

You must keep your account information current and accurate. If your contact details, address, or banking information change, you must update your account settings immediately. Failure to maintain accurate information may result in delays in withdrawals or account verification.

4. Deposits and Payment Methods

4.1 Accepted Deposit Methods

sapu4d accepts deposits via the following Indonesian payment methods:

• Bank Transfers: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), Bank Permata
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja

All deposits must be made in Indonesian Rupiah (IDR). We do not accept cryptocurrency, international wire transfers, or credit/debit cards at this time.

4.2 Deposit Limits and Processing

• Minimum deposit: Rp 50,000 for bank transfers; Rp 20,000 for e-wallets
• Maximum deposit: Rp 50,000,000 per transaction for major banks; limits vary by payment method
• Most deposits are credited instantly. Bank transfers during non-business hours or from smaller banks may take up to 15-30 minutes.
• Deposits must originate from a bank account or e-wallet registered in your own name. Third-party deposits are prohibited and will be rejected.

4.3 Deposit Fees

sapu4d does not charge deposit fees. However, your bank or e-wallet provider may impose transaction fees. Any such fees are your responsibility.

4.4 Anti-Money Laundering Compliance

To comply with anti-money laundering (AML) regulations, we reserve the right to:

• Request source of funds documentation for large or unusual deposits
• Reject deposits from accounts not registered in the User's name
• Report suspicious transactions to relevant authorities
• Require that deposited funds be wagered at least once (1x turnover) before withdrawal to prevent the platform being used for money laundering

5. Withdrawals and Processing

5.1 Withdrawal Requirements

To request a withdrawal, you must:

• Have completed KYC verification (identity card, selfie, proof of address)
• Withdraw to a bank account or e-wallet registered in your own name matching your verified identity
• Meet any applicable bonus wagering requirements (see Section 7)
• Have a minimum withdrawable balance of Rp 100,000

5.2 Withdrawal Limits and Processing Times

• Minimum withdrawal: Rp 100,000
• Maximum withdrawal: Rp 50,000,000 per transaction; Rp 200,000,000 per month for standard accounts
• VIP members enjoy higher monthly limits and priority processing (under 15 minutes)
• Standard processing time: 15 minutes to 24 hours, depending on verification status, withdrawal amount, and time of request
• First-time withdrawals may take up to 48 hours due to enhanced security checks
• Withdrawals requested outside business hours (09:00-21:00 WIB) will be processed the next business day

5.3 Withdrawal Fees

sapu4d does not charge withdrawal fees for the first 3 withdrawals per month. Subsequent withdrawals in the same month may incur an administrative fee of Rp 10,000. VIP Gold tier and above receive unlimited free withdrawals.

5.4 Withdrawal Restrictions

We reserve the right to:

• Request additional verification documents before processing large withdrawals
• Delay or refuse withdrawals if we suspect fraudulent activity, bonus abuse, or violation of these Terms
• Require that deposited funds be wagered at least once before withdrawal
• Withhold withdrawals pending investigation of suspected rule violations

6. Betting Rules and Conduct

6.1 General Betting Rules

• All bets are final once confirmed. You cannot cancel or modify a bet after placement unless explicitly stated in specific market rules.
• Bets are settled according to official results from recognized sports governing bodies or game providers. In cases of disputes, our decision is final.
• Odds are subject to change until the moment you confirm your bet. Always verify the odds displayed on your bet slip before confirming.
• Maximum bet limits vary by sport, market, and user account status. We reserve the right to reject or limit bets at our discretion.
• If a match or event is postponed, abandoned, or rescheduled, specific market rules apply (detailed in sport-specific rules available on the platform).

6.2 Sports Betting Specific Rules

For football betting (BRI Liga 1, EPL, La Liga, Champions League, etc.):

• Matches must be completed within the designated time period (usually 48 hours of the original scheduled time) for bets to stand. Otherwise, bets are void.
• Voor bola (Asian handicap) bets and Over/Under markets are settled based on full-time results (90 minutes + injury time) unless stated otherwise.
• Mix parlay (accumulator) bets require all selections to win. If any selection is void, the odds for that selection are set to 1.00, and the parlay is recalculated.
• Live betting (in-play) odds update in real-time. During key moments (goals, penalties, red cards), live betting may be temporarily suspended.

6.3 Casino and Slot Games

• All casino games use certified Random Number Generators (RNG) to ensure fair outcomes.
• In the event of a technical malfunction or disconnection during a game round, the game result stands based on the server record.
• Minimum and maximum bet limits vary by game. Check individual game rules before playing.
• Live casino games are streamed in real-time. Any disputes regarding dealer actions are resolved by video review and the decision of the game provider is final.

6.4 Togel (Lottery) Rules

Togel draws are conducted at scheduled times displayed on the platform (typically multiple times daily). Draw results are determined by the official lottery provider and are final. Late bets submitted after the draw cut-off time will be rolled over to the next draw.

7. Bonuses and Promotions

7.1 Bonus Terms General Conditions

All bonuses offered by sapu4d (welcome bonus, reload bonus, cashback, free bets, tournament prizes) are subject to specific terms and conditions published at the time of the offer. General conditions include:

• Bonuses are intended for recreational players and are limited to one per household, IP address, device, and payment method.
• Wagering requirements specify how many times you must wager the bonus amount (and sometimes the deposit amount) before winnings can be withdrawn.
• Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games may contribute 10-20%. Check specific bonus terms.
• Bonuses have expiration dates. Unused bonuses or bonuses with incomplete wagering requirements expire after the stated validity period (typically 14-30 days).
• Maximum bet limits apply when playing with bonus funds (typically Rp 50,000-100,000 per bet). Exceeding these limits may void the bonus and associated winnings.

7.2 Welcome Bonus

New users registering on sapu4d are eligible for a welcome bonus (typically 100% match up to Rp 1,000,000 on first deposit). Terms include:

• Minimum qualifying deposit: Rp 100,000
• Wagering requirement: 30x bonus amount
• Validity period: 30 days from bonus credit
• Must be claimed within 7 days of registration

7.3 Weekly Cashback

sapu4d offers automatic weekly cashback (up to 1.2% based on VIP tier) on net losses. Cashback is calculated Monday-Sunday and credited every Monday at 12:00 WIB. Cashback has no wagering requirement and can be withdrawn immediately or used for betting.

7.4 Bonus Abuse Policy

We reserve the right to void bonuses and associated winnings, and close accounts, if we detect bonus abuse including:

• Creating multiple accounts to claim the same bonus repeatedly
• Placing only minimum-risk bets (e.g., betting both sides of a market) to meet wagering requirements
• Colluding with other users to exploit bonus terms
• Using third-party deposits to claim bonuses

8. Responsible Gaming

8.1 Age Verification and Protection of Minors

sapu4d strictly prohibits users under 21 years of age. We employ KYC verification to confirm age and will immediately close accounts of underage users. Parents and guardians should monitor device usage to prevent minors from accessing gambling sites.

8.2 Responsible Gaming Tools

We provide tools to help you maintain control over your gambling activity:

• Deposit Limits: Set daily, weekly, or monthly deposit limits in Account Settings. Limits can be decreased immediately or increased after a 24-hour cooling-off period.
• Loss Limits: Set maximum loss thresholds per day, week, or month. Once reached, you cannot place further bets until the period resets.
• Session Time Limits: Set maximum session duration. You'll be automatically logged out when the limit is reached.
• Self-Exclusion: Temporarily or permanently block your account from all betting activity. Self-exclusion periods range from 24 hours to permanent closure and cannot be reversed during the chosen period.
• Reality Check Reminders: Receive pop-up notifications at intervals showing session duration and net win/loss.

8.3 Problem Gambling Support

If you feel gambling is becoming a problem, please contact our support team immediately. We can activate self-exclusion tools and provide guidance. Gambling should be entertainment, not a way to solve financial problems. For more comprehensive information, visit our dedicated Responsible Gaming page.

9. Prohibited Activities

The following activities are strictly prohibited and constitute grounds for immediate account termination:

• Using the platform for money laundering or other illegal activities
• Creating multiple accounts to exploit bonuses or evade limits
• Collusion with other users or match-fixing involvement
• Using bots, automated software, or third-party tools to place bets
• Hacking, exploiting technical errors, or manipulating platform software
• Providing false or fraudulent KYC documentation
• Using third-party payment methods (deposits or withdrawals not in your own name)
• Abusive behavior toward customer support staff or other users
• Attempting to reverse or dispute legitimate charges with your bank or payment provider ("chargeback fraud")

10. Account Suspension and Termination

10.1 Suspension by sapu4d

We reserve the right to suspend or terminate your account immediately without prior notice if:

• You breach any provision of these Terms & Conditions
• We suspect fraudulent activity, bonus abuse, or money laundering
• You fail to complete KYC verification within the required timeframe
• You provide false or misleading information during registration or verification
• Your account is dormant (no login or activity) for more than 12 months

Upon termination, any pending bets will be settled according to results, but bonuses and associated winnings may be voided. Remaining genuine funds (deposits and legitimate winnings) will be returned after deduction of any fees or amounts owed to sapu4d.

10.2 Voluntary Account Closure

You may request account closure at any time by contacting customer support. Before closure, you must withdraw all remaining funds. Accounts with pending wagering requirements or active bonuses may face restrictions on immediate withdrawal.

11. Limitation of Liability

11.1 Service Availability

sapu4d strives to maintain 24/7 platform availability, but we do not guarantee uninterrupted service. We are not liable for losses resulting from:

• Technical malfunctions, server downtime, or internet connectivity issues
• Force majeure events (natural disasters, war, government actions, pandemics)
• Third-party service failures (payment processors, game providers, sports data feeds)
• Scheduled maintenance (we will provide advance notice when possible)

11.2 Accuracy of Information

While we strive to provide accurate odds, results, and platform information, errors may occasionally occur. If we discover a material error (e.g., incorrect odds, settlement mistake), we reserve the right to void affected bets and correct account balances. In case of obvious errors (e.g., odds displayed as 1000.00 instead of 1.00), bets may be voided even after settlement.

11.3 Maximum Liability

In no event shall sapu4d's total liability to you for all claims exceed the amount deposited into your account in the 90 days preceding the claim. We are not liable for indirect, consequential, or punitive damages.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms & Conditions are governed by the laws of the jurisdiction where sapu4d's operating license is issued. As an internationally licensed platform serving Indonesian users, disputes are subject to international arbitration rather than Indonesian courts.

12.2 Dispute Resolution Process

If you have a complaint or dispute, please follow this process:

1. Contact Customer Support: Submit your complaint via live chat or email with full details and supporting evidence (screenshots, transaction IDs, etc.).
2. Formal Review: If not resolved within 7 days, request escalation to our Complaints Department, which will review and respond within 14 days.
3. Arbitration: If the dispute remains unresolved, you may refer the matter to independent arbitration. Arbitration decisions are final and binding on both parties.

12.3 Waiver of Class Actions

You agree that any disputes will be resolved on an individual basis through arbitration. You waive the right to participate in class-action lawsuits or class-wide arbitration against sapu4d.

13. Contact Information

If you have questions about these Terms & Conditions or need assistance, please contact us:

• Live Chat: Available 24/7 on the platform (fastest response)
• Email: [email protected] (response within 6 hours)
• WhatsApp: +62 812 3456 7890 (09:00-01:00 WIB)

For inquiries specifically about these Terms & Conditions, responsible gaming tools, or account disputes, please clearly state "Terms & Conditions Query" in your message subject line for faster routing to the appropriate team.